Write the importance of the following documents to a receptionist. Explain
a) Message form
b) Reservation Form /C Form
c) Early morning call sheet
d) Travel guide
e)Internal telephone directory
f)Register of callers
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Write the importance of the following documents to a receptionist. Explain
a) Message form
b) Reservation Form /C Form
c) Early morning call sheet
d) Travel guide
e)Internal telephone directory
f)Register of callers
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Answer:
Coordinating guest service. Trying to sell a service. Ensuring guest satisfaction. Handling in-house communication through PBX.
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