define the impact of cleanliness
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Cleanliness is both the abstract state of being clean and free from germs and dirt, and the habit of achieving and maintaining that state. Cleanliness is often achieved through cleaning. ... On a practical level, cleanliness is thus related to hygiene and disease prevention.
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cleanliness is the service environment is a servicescape element in and of itself, and has a strong impact on customers’ responses in multiple service contexts. Thus, maintaining cleanliness can help in providing better service and in preventing service failures.....
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